NEXUS
NEXUS COMMERCE
You can request a return within 30 days after delivery. Contact us with your order number before mailing an item so we can confirm the return instructions.
Send us your return request within 30 days after you receive the order. Contact us before mailing the item so we can confirm the return instructions for your destination.
The item must be unused, unworn and unwashed. Include its original tags, accessories and packaging in intact condition. The customer pays the return postage for a change-of-mind return.
You can request an exchange within 30 days after delivery. The item must be unused, unworn and unwashed, with its original tags, accessories and packaging intact. Exchanges depend on stock availability. For a change-of-mind exchange, the customer pays the return postage. If an item is damaged, defective or incorrect, contact us first; we will explain the next steps without charging return postage.
If an item arrives damaged, defective or different from what you ordered, contact us before returning it and include your order number and a description of the issue. We will explain the next steps without charging you return postage.
Once an approved return is received and checked, we issue the refund to the original payment method within 10 calendar days. Your bank or payment provider may take additional time to show the credit.
Email josef@the5erp.com with your order number and return reason. Do not mail an item before receiving return instructions.
This policy does not limit rights that apply under the laws governing your order.